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Frequently Asked Questions

File Preparation

What file types should I send?

For optimal results, we recommend providing a print-ready PDF file with crops and bleeds.

Bleeds — What are they? Do I need to include them?

Bleeds are the extended areas of the artwork that surpass the crop lines, preventing any undesired white margins along the edges of the finished piece.

We advise including a minimum 1/8″ bleed on all sides of your artwork for ideal results.

Crops — What are they? Should my artwork have them?

In a nutshell, crop marks serve as indicators for where the artwork will be trimmed.

To ensure accurate cutting, please include crop marks on all artwork pieces.

What is resolution? What resolution should my artwork be?

The physical dot density of an image when it’s translated into a tangible form, such as a printed photo on paper, is measured in DPI (dots per square inch). Higher resolutions yield sharper and more detailed imagery.

For optimal results, we recommend a resolution of 300 DPI. However, for larger printed pieces like posters or banners, a minimum resolution of 150 DPI is suggested to maintain satisfactory quality.

Should I submit my full color artwork in RGB or CMYK? What's the difference?

To ensure accurate color reproduction, we kindly request that artwork be submitted in the CMYK.

While RGB is used by monitors and TV screens to generate colors through light, CMYK is employed by printers using pigments. By submitting artwork in CMYK, we can ensure that the printed output closely matches your desired colors and maintains consistency throughout the printing process.

Can you print Pantone colours? Can you elaborate on what they are?

Of course!

Pantones are an established color-matching system designed specifically for print. They offer a set of predefined colors that designers can utilize to ensure consistent and accurate color reproduction, regardless of the printing location. Think of it as selecting a specific paint color for your home, except with Pantones, the mixed ink will be an exact match every time.

While the Pantone printing process is typically more complicated than standard CMYK printing, we are here to address any further inquiries you may have. Please feel free to contact us for more information or clarification on this matter.

How should I impose my artwork?

Please submit single-page files for your print projects. We’ll handle the imposition process for you, ensuring proper arrangement and layout of the pages.

Can you print customized, personal, or variable data?

Sure can!

Whether you need to reach a targeted audience with personalized mailings or require sequential numbering for tracking purposes, our capabilities cater to these specific needs effectively.

Can I see a printed (hard copy) proof?


When it comes to digital printing, we provide hard copy proofs that are identical to the final output. For offset and web printing, we offer Epson proofs that provide an approximate color match to the desired result. However, for large format printing projects, hard copy proofs are only provided under exceptional circumstances. Rest assured, we strive to ensure accurate color representation and maintain quality standards across all our printing processes.


What are your production lead times?

  • Standard digital printing order: 2-4 business days after final proof approval
  • Standard offset printing order: 7-10 business days after final proof approval
  • Standard large format order: 3-5 business days after final proof approval
  • Web press: Please consult with us at the time of order placement
*The production lead times mentioned are general averages and may vary based on the complexity of the project. For more precise and up-to-date information on project lead times, we recommend consulting with your dedicated Account Manager. They will provide you with the most accurate details tailored to your specific project requirements.

What binding methods do you offer?

  • Saddle stitch (staples in the spine of the book or catalog)
  • Perfect binding (the pages of the book are glued to the spine)
  • Coil binding (plastic spiral spine)
  • Corner stapling

Do you use recycled paper?


Currently, the majority of paper stocks available contain a certain percentage of recycled content. However, upon request, we are more than happy to accommodate printing on 100% recycled paper products.

Can you laminate?

Yep! It’s one of our specialties!

Business Information

What services do you offer?

We take pride in providing a comprehensive range of printing services, including digital, offset, web, and large-format printing. What sets us apart is our ability to offer solutions for virtually any print project you have in mind.

In addition to printing, we also offer convenient mailing services. We can assist you with direct mail campaigns, whether you need personalized mailings or neighborhood mail distribution.

For more detailed information on the breadth of our services, we feel free to explore our dedicated services page, where you can discover the full extent of what we can do to meet your printing and mailing needs.

Where are you located?

We’re located at 317 East 37th Street, Boise, Idaho 83714.

When are you open?

Monday to Friday, 8am to 5pm.

What types of payment do you take?

  • Cash
  • Cheque
  • Credit Cards (Visa, Mastercard, American Express)
  • EFT’s
  • Android and Apple Pay